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Q: Ordering
How do I Place an Order?

A: To order from our website, just click the "Add to Cart" and select quantity, size and/or color choice (if applicable). This will be added to your shopping cart. In addition, you can call us toll free at 877-358-8621 if you are uncomfortable placing a credit card order online or you can click the "Email Order" button, which will essentially place your order with us without payment information and we will contact you to obtain your credit/debit card information. We want your experience with us to be worry-free! We DO NOT store your credit card information for security reasons.

We accept all major credit and debit cards. Please note: Your credit card statement will reflect DPD, LLC as our company name.

Q: Business Info
How long have you been in business?

A: We have been in business for 5 years.

Q: Contact Info
How do I contact bikegifts.net?

A: You can contact us by email at: info at bikegifts dot net (remove words at and dot and replaces with periods). We prefer to be contacted via email, however we can also be contacted by phone: 201-994-0333 or 877-358-8621.

Our address is:
115 Franklin Tpke
#249
Mahwah, NJ 07450

Q: Adding Items to Cart
What if I have trouble adding an item to my shopping cart?

A: Our shopping cart uses "per-session" (non-stored) cookies. They must be enabled in your browser software for the cart to work. If items will not add to your cart, try checking these settings first to see if it solves the problem. If you are using Microsoft Internet Explorer, go to Tools>Internet Options>Security>Custom Level. From there, scroll down to "Cookies" and make sure "per-session cookies" are enabled. Here is a helpful link from AOL showing instructions for AOL and many other browsers, too. Or, please feel free to call or email us and we will be happy to assist you.

Q: Notification of Order Shipment
Will I be notified when my order ships?

A: Yes, we send an email when your order ships with either a USPS Delivery Confirmation number or a FedEx tracking number.
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Q: Gift Ordering
What if I Order a Gift?

A: If you are shipping a gift, please let us know if you want us to omit the packing slip. In addition, you can choose a gift/note card, designed by artist and cyclist Dana Paige, and we will personalize it for you at no charge. All gift/note cards are $2.50 - the personalization is free.

Q: Back Orders
What if an item is out-of-stock?

A: If an item is currently out of stock, that information will show along with the product description and you will not be able to place it in your shopping cart. But, occasionally, an item may run out of stock on the same day you place your order. We will make every effort to promptly notify you if this should happen. If it does, we will let you know a date by which we expect to ship it. At that point, you will have your choice of waiting for the item or canceling your order. If you cancel your order, your money will be immediately refunded. Back Orders should not take more than a week or two.

Q: No Email Notification
Why have I not received email notification for my order?

A: There are many reasons you may not receive our emails.

1. You may need to add our email address to your list of safe senders
2. Email to AOL users is sometimes delayed
3. Your ISP, such as Comcast or Optonline blocks many different emails and you will have to contact the company.

If in doubt, please call us at 1-877-358-8621.

Q: Shipment of Order
How long after I place my order will it ship?

A: If you pay using a credit or debit card we will process and more than likely ship your order within 24 hours, however this is not guaranteed. Please let us know in the Additional Info section when you check out if you need expedited shipping.

Q: Shippers Used
How is my order shipped and what is the time frame for delivery?

A: We ship via the US Postal Service and FedEx.

Depending on your shipping location, if you choose First Class or Priority Mail, you can expect your items 2-3 business days after after you submit your order. If you choose FedEx Ground or FedEx Home, you can expect delivery within 2 - 8 days. We ship USPS (United States Postal Service) or FedEx. We reserve the right to ship via either of these carriers unless you specifically request otherwise.

Q: Ship to Multiple Addresses
Do you ship to multiple addresses?

A: At this time, we only offer shipping to one address per order. You must place a separate online order for each address you intend to ship to.

Q: Package Tracking
Can I track my package?

A: Upon shipment, you will receive a tracking number. You can track your package via our website at tracking.asp

Most FedEx tracking numbers are not available until the evening the package was shipped. USPS delivery confirmation numbers may not be available until the package is delivered.

Q: PO Box, APO/FPO
Do you ship to Po Boxes, APO and FPO addresses?

A: We ship to any street address, PO Box (within the U.S.) and APO/FPO in the United States. Please note that FPO packages can not be tracked. We can provide proof of shipment, but we can not be held responsible if the item does not arrive. In addition, shipment to APO and FPO addresses take much longer than the usual 2-4 day Priority Mail schedule.

Q: Shipping Cost
What do shipping costs include?

A: You should see a calculation of the shipping costs for your specific order during the checkout process. You will also see the total cost of your order - shipping, handling, and insurance included - prior to finalizing your transaction.

All of our packages shipped via USPS include insurance and delivery confirmation. Packages shipped via FedEx include a tracking number and insurance. International orders may or may not include a tracking number and insurance, but do include a $2.00 handling charge.

Q: Incorrect Address
What happens if I give you the wrong address?

A:

We are not responsible for returns because of an incorrect address.

Please make sure you have the correct address on your order. If an order is not received because of an incorrect address and you request a refund, your refund will be processed minus the shipping charge. If the package is shipped via FedEx and we are charged for an address correction, we will in turn charge you.

Q: International Shipping
Do you ship Internationally?

A: We ship to We ship to Austria, Australia, Belgium, BVI, Canada, Denmark, France, Germany, Greenland, Iceland, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Spain, Sweden, Switzerland, and the UK via USPS Global Express Guaranteed, Priority Mail, First Class via USPS Express Mail Inernational, Priority Mail International, First Class International. There is a $2.00 handling charge for International Orders which will be added prior to shipping. Delivery times are approximate depending on service chosen.

Please note - any duties or country tax charged are the sole responsibility of the buyer.

Q: Free Shipping
Do you offer Free Shipping?

A: We offer FREE SHIPPING on all orders over $75 for our Retail orders.

Q: USPS Delivery Confirmation
What does Deliver Confirmation mean? Is it the same as tracking?

A: Delivery Confirmation delivery service verifies delivery of your package, but transit times are not guaranteed. It is not the same as tracking in that USPS delivery confirmation numbers may not be available until the package is delivered.

Q: Returning an Item
What is the procedure for returning an item?

A: ALL RETURNS MUST BE RECEIVED WITHIN 15 DAYS OF THE RECEIPT OF THE PRODUCT. ANY RETURN RECEIVED PAST 15 DAYS WILL BE REFUSED. You MUST obtain an RMA before you return an item. All returns must have an RMA number that can be issued by filling out the form on the returns.asp page. The RMA # must appear on the outside of the package or we will refuse to accept the package. If we shipped Free because of a discount, we will deduct the shipping cost.

Q: Damaged Item(s)
What if my item arrives and it is damaged?

A: If your shipment is damaged, contains defective merchandise, or contains items you did not order, please fill out the RMA request immediately upon receipt. We will give you return instructions and will pay for any return shipping charges.

Q: Change of Mind
What if I change my mind and do not want my item(s)?

A: If you change your mind and decide you do not wish to keep an item that you ordered, please fill out the RMA request below. We will issue a credit to the original credit card for the cost of the item and the sales tax, if applicable. Please allow 10 to 15 business days for the credit to appear on your credit card statement. Shipping charges are not refundable and if we shipped Free because of a discount, we will deduct the shipping cost.

Q: Shipping Return
How should I ship my return?

A: Please be sure to box the item securely. The original invoice is required. Enclose the invoice plus all original packaging and accessories. Please insure any item you are returning and it is best to ship with tracking available. If you ship a package back to us and we do not receive it, we cannot issue a refund. Purchaser is responsible for shipping / insurance to us. We are not responsible for returned items lost during shipping.

We are not responsible for returns because of an incorrect address. Please make sure you have the correct address on your order (check the email confirmation you receive as well as the page you see after order submission). If an order is not received because of an incorrect address and you request a refund, your refund will be processed minus the shipping charge. If an order is not received because of an incorrect address and you request a replacement, you will be charged for re-shipping. If the package is shipped via FedEx and we are charged for an address correction, we will in turn charge you.

Q: Restocking Fee
Is there ever a restocking fee?

A: When returning an item, it is important that you return it in brand new condition with relevant papers, parts, and packaging intact, etc., in order to receive a credit or exchange. If packaging is torn or damaged, there will be a 10% restocking fee.

Q: RMA Number
What is an RMA number?

A: An RMA number is a Return Authorization Number. All returns must have an RMA number that can be issued by filling out the form below. The RMA # must appear on the outside of the package or we will refuse to accept the package. When returning an item, it is important that you return it in brand new condition with relevant papers, parts, and packaging intact, etc., in order to receive a credit or exchange.

Q: RMA Form
Where do I find the RMA form for an exchange or return?

A: You can find the RMA form here

Q: Return Warranty
Is the return policy a warranty?

A: OUR RETURN POLICY IS NOT A WARRANTY. bikegifts.net reserves the right to change or to cancel it at any time before accepting your order. For all refunds, you need to precisely follow the previous return procedures to ensure promptness of your refund. You need to also allow a reasonable period of time for the product to arrive at our warehouse and pass an inspection process. When your return is accepted, we will process your credit as soon as possible.

Q: Information Collection
What information do you collect from this website?

A: We collect the necessary information to process orders for our products or to answer your online questions. We do NOT store any client credit card information in our system. The secure data you submit through our online order system is a one-time verification and transaction, and never used again.

Q: Personal Information
Do you share personal information?

A: The information we collect on you by email or through order processing is used for internal purposes only. Your personal data, including your name, address, telephone number, email address will never be sold nor willingly shared with any other business or organization.

Q: SPAM
What is your policy on SPAM?

A: We make every effort to minimize the amount of email correspondence you receive from us. We do not share or sell your email address to any third parties. We will only send you our newsletter with discount coupons and sales if you request we do so by either signing up or checking off the "Subscribe to bikegifts.net Newsletter" when you place an order.

Q: Use of Cookies
Do you use cookies and if so, what do you use them for?

A: bikegifts.net uses cookies to enhance your shopping and browsing experience and keep track of your order information. The cookies we use DO NOT store any personal information such as your e-mail address, street address or phone number. Cookies MUST BE enabled for us to process your order.

Q: Site Security
Is my transaction secure?

A: We employ the latest 256-bit SSL (Secure Socket Layering) encryption technology in our online ordering forms. This is done to protect you from unauthorized use of the information you are sending to our server. Our Secure site seal is clearly posted on our home page. To make sure you have the latest security features on your browser, download and install the latest version of your favorite browser.

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