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Return Policies

ALL RETURNS MUST BE RECEIVED WITHIN 15 DAYS OF THE RECEIPT OF THE PRODUCT. ANY RETURN RECEIVED PAST 15 DAYS WILL BE REFUSED. You MUST obtain an RMA before you return an item. All returns must have an RMA number that can be issued by filling out the form below. The RMA # must appear on the outside of the package or we will refuse to accept the package. If we shipped Free because of a discount, we will deduct the shipping cost.

If your shipment is damaged, contains defective merchandise, or contains items you did not order, please fill out the RMA request immediately upon receipt. We will give you return instructions and will pay for any return shipping charges.

If you change your mind and decide you do not wish to keep an item that you ordered, please fill out the RMA request below. We will issue a credit to the original credit card for the cost of the item and the sales tax, if applicable. Please allow 10 to 15 business days for the credit to appear on your credit card statement. Shipping charges are not refundable and if we shipped Free because of a discount, we will deduct the shipping cost.

Please be sure to box the item securely. The original invoice is required. Enclose the invoice plus all original packaging and accessories. Please insure any item you are returning and it is best to ship with tracking available. If you ship a package back to us and we do not receive it, we cannot issue a refund. Purchaser is responsible for shipping / insurance to us. We are not responsible for returned items lost during shipping.

We are not responsible for returns because of an incorrect address. Please make sure you have the correct address on your order (check the email confirmation you receive as well as the page you see after order submission). If an order is not received because of an incorrect address and you request a refund, your refund will be processed minus the shipping charge. If an order is not received because of an incorrect address and you request a replacement, you will be charged for re-shipping. If the package is shipped via FedEx and we are charged for an address correction, we will in turn charge you.

Please click the submit button only once (it may take several seconds for submission).

The * denotes required fields.

RMA Request For Returning Items

All returns must have an RMA number that can be issued by filling out the form below. The RMA # must appear on the outside of the package or we will refuse to accept the package. When returning an item, it is important that you return it in brand new condition with relevant papers, parts, and packaging intact, etc., in order to receive a credit or exchange. If packaging is torn or damaged, there will be a 10% restocking fee. Unless damaged in shipping, items returned without all packaging, defaced or not in the same condition when originally shipped will not be covered by our return policy.

THIS RETURN POLICY IS NOT A WARRANTY. bikegifts.net reserves the right to change or to cancel it at any time before accepting your order. For all refunds, you need to precisely follow the previous return procedures to ensure promptness of your refund. You need to also allow a reasonable period of time for the product to arrive at our warehouse and pass an inspection process. When your return is accepted, we will process your credit as soon as possible.

First Name* 
Last Name* 
Phone* 
E-Mail* 
Order Number* 

Would You Like a Refund or Exchange:* 
Refund    Exchange

Reason for Return:* 
(You may enter up to 600 characters.)


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