bikegifts.net

Customer Support

bikegifts.net wants you to be happy with your purchase! In the unlikely event you are unsatisfied with any item, we offer a full refund if the item is returned in its original condition and packing within 15 days of ship date. Customer is responsible for return shipping and insuring shipment. Please see our Shipping Policy and Return Policy.

Ordering

To order from our website, just click the "Add to Cart" and select quantity, size and/or color choice (if applicable). This will be added to your shopping cart. In addition, you can call us toll free at 877-358-8621 if you are uncomfortable placing a credit card order online or you can click the "Email Order" button, which will essentially place your order with us without payment information and we will contact you to obtain your credit/debit card information. We want your experience with us to be worry-free! We DO NOT store your credit card information for security reasons.

We accept all major credit and debit cards - Mastercard, Visa, Discover and American Express. We also accept payments sent via U.S. Mail.
Please note: Your credit card statement will reflect DPD, LLC as our company name.

I am having trouble adding items to my cart

Our shopping cart uses "per-session" (non-stored) cookies. They must be enabled in your browser software for the cart to work. If items will not add to your cart, try checking these settings first to see if it solves the problem. If you are using Microsoft Internet Explorer, go to Tools>Internet Options>Security>Custom Level. From there, scroll down to "Cookies" and make sure "per-session cookies" are enabled. Here is a helpful link from AOL showing instructions for AOL and many other browsers, too. Or, please feel free to call or email us and we will be happy to assist you.

Back Orders

If an item is currently out of stock, that information will show along with the product description and you will not be able to place it in your shopping cart. But, occasionally, an item may run out of stock on the same day you place your order. We will make every effort to promptly notify you if this should happen. If it does, we will let you know a date by which we expect to ship it. At that point, you will have your choice of waiting for the item or canceling your order. If you cancel your order (or the unavailable aspect), your money will be immediately refunded. Back Orders should not take more than a week or two.

Delivery of Your Purchase

We will ship to any street address in the United States. (APO, FPO and PO boxes - U.S. only) Shipping rates are based on the actual weight of the items you order combined with the distance from the shipping origin. We ship FedEx and the USPS to give you greater flexibility over shipping carriers and costs. We urge you to check the shipping rates of both carriers upon checkout to find the quickest and least expensive alternative. You will see a calculation of the shipping costs for your specific order during the checkout process. You will also see the total cost of your order - shipping, handling and insurance included - prior to finalizing your transaction.

International Orders

We ship to Austria, Australia, Belgium, Bermuda, BVI, Canada, Costa Rica, Denmark, Finland, France, Germany, Greece, Greenland, Iceland, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Norway, Puerto Rico, Spain, Sweden, Switzerland, and the UK via USPS Global Express Guaranteed, Express Mail International, Express Mail International Sm Envelope, Priority Mail International, First Class Mail International, First Class Mail International Package. There is a $2.00 handling charge on International Orders which includes insurance and will be added prior to shipping. Delivery times are approximate depending on service chosen. Please note - any duties or country tax charged are the sole responsibility of the buyer.

Purchasing a Gift

If you are shipping a gift, please let us know if you want us to omit the packing slip. You can do so when checking out by typing a messgae in the Additional Info box.